Refund Policy

NO REFUNDS ON DIGITAL PRODUCTS 

we cannot be held responsible if Steam, Epic Games, EA, Ubisoft, PlayStation, Microsoft, or any other platform alters their terms of service or discontinues support for activations. In such cases, no refunds will be provided. By making a purchase, you acknowledge and accept this policy.

Refund and Replacement Policy for Shared Steam Offline Account: (Valid for all pc games platform)

1. Refund and Replacement Eligibility:
- The shared Steam offline account must not have been accessed or used for any gaming activity during this period.

2. Refund and Replacement Process:
- Provide the necessary details of your purchase, including the order number, and explain the reason for your request.
- we will evaluate your request and respond to you within a reasonable timeframe.

3. Refund and Replacement Criteria:
- Refunds or replacements will be granted if the shared Steam offline account was not as described in the original listing, such as missing games or additional content.
- Refunds or replacements will be granted if technical issues prevent you from accessing the games even in offline mode, even after reasonable troubleshooting attempts.
- Refunds or replacements will not be granted if the shared Steam offline account has been accessed, used for gaming activities, or violated any Steam or game-specific terms of service.
- Refunds or replacements will not be granted due to personal preference, change of mind, or if you no longer wish to utilize the shared Steam offline account.
- Refund will not be granted if system requirements dont meet the purchased game
- Refund wil not be granted if you change any credentials of given account

- We do not offer refunds or replacements for disruptions caused by official updates from platforms like Steam, EA, Ubisoft, Microsoft Store, or others. We advise staying informed about platform terms and conditions.

4. Refund and Replacement Method:
- Refunds will be issued to the original payment method used during the purchase.
- Replacements will be provided by issuing a new shared Steam offline account with the correct games and content.
- It may take up to 7 business days for the refunded amount to reflect in your account, depending on your payment provider.

5. Account Responsibility:
- Once the shared Steam offline account is provided to you, it is your responsibility to maintain the account's security and confidentiality.
- Any loss or unauthorized access to the account after purchase will not be eligible for a refund or replacement.

 

6. Policy Modifications:

- Cryztal Zone reserves the right to modify the refund and replacement policy for shared Steam offline accounts at any time.

- Any changes to the policy will be updated on Cryztal Zone's website or platform, and customers will be bound by the updated policy from the time of its implementation.

Please note that in 90% of cases, you will not be eligible for a refund, but you will receive a replacement account with the correct games and content.

Violating the refund and replacement policy or any terms of service may result in the termination of your access to the shared Steam offline account without refund or replacement.

If you have any further questions or concerns regarding the refund and replacement policy, please contact us, and we will be happy to assist you.

Thank you for your understanding and cooperation.

Regards,
Cryztal Zone

 

2. Refund/Replacement Policy for Netflix Premium UHD 4K 1 Month ( for other durations just replace 1 month with your purchased duration)

1. Account Eligibility:
   - Refunds or replacements will be considered if the account stops working within 1 month from the date of purchase.
   - The account must have been used according to the account rules and guidelines stated below.

2. Refund/Replacement Process:
   - In case of account issues, please contact us within the 1-month warranty period.
   - Provide the necessary details, including the order information, to initiate the refund/replacement request.
   - We will evaluate the issue and respond to your request within a reasonable time.

3. Refund/Replacement Criteria:
   - Refunds or replacements will be provided if the account fails to work within the 1-month warranty period.
   - Accounts that have been changed or modified (e.g., Profile Name, Password, Payment section) will not be eligible for refund or replacement.
   - Violation of the account rules or terms of service will void the refund/replacement eligibility.

4. Refund/Replacement Method:
   - If eligible, a replacement account will be provided with the same features and duration as the original purchase.
   - Refunds will be issued to the original payment method used during the purchase.

5. Account Rules:
   - The account type is login: password Netflix (without access to mail).
   - Modifying or changing any account information, such as the Profile Name, Password, or Payment section, is strictly prohibited.
   - Each account is restricted to 1 Screen/1 Device.

6. Customer Support:
   - We offer full support throughout the 1-month warranty period.
   - For any issues or concerns, please contact the seller before leaving negative feedback.
   - We are committed to resolving any problems and ensuring your satisfaction.

7. Terms Acceptance:
   - By purchasing the account, you acknowledge and accept all the terms and conditions stated above.

Note: Kindly provide positive feedback upon a successful account purchase.

If you encounter any issues, please contact the seller for assistance before leaving negative feedback. We are dedicated to resolving any problems and providing a satisfactory solution.

Please note that in 90% of cases, you will not be eligible for a refund, but you will receive a replacement account.

If you have any further questions or concerns regarding the refund and replacement policy, please contact us, and we will be happy to assist you.

Thank you for your understanding and cooperation.

Regards,
Cryztal Zone