Cancellation & Refund Policy

At Cryztal Zone, we strive to provide a smooth and trustworthy shopping experience for all our customers. Please read our cancellation, refund, and return policy carefully:

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Exchanged and Damaged products will be redelivered within 5 - 7 working days

 

Order Cancellation

1. Before Shipment

• Orders can be cancelled within 24 hours of placing the order.

• To cancel your order, email us at support@cryztalzone.shop with your order details.

2. After Shipment

• Once the order has been shipped, cancellation is not possible.

• You may initiate a return after receiving the product (refer to our Return Policy below).

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Refund Policy

1. Eligibility for Refund

• Refunds are applicable only for items that are damaged, defective, or incorrect.

• Requests for refunds must be made within 7 days of delivery.

2. Refund Process

• Email us at support@cryztalzone.shop with your order number and proof of issue (photos or videos).

• Once approved, the refund will be processed and credited within 7-10 business days via the original payment method.

3. Non-Refundable Items

• Items damaged due to misuse or not in original condition.

• Sale or clearance items.

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Return and Replacement Policy

1. Return Window

• Returns are accepted within 7 days of delivery.

2. Conditions for Return

• Items must be unused, undamaged, and in their original packaging.

• Return shipping charges, if applicable, will be shared at the time of the return request.

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For any questions or support, feel free to contact us at:
📧 support@cryztalzone.shop