FAQ

Q: What does OFFLINE ONLY mean?

A: OFFLINE ONLY - means that you need to enable offline mode in the Steam client before playing the game. How to do it, watch the video instruction on the product page.

 

Q: Can't sign in, steam is asking for a steam guard code

A: Video and text instructions on how to get a verification Steam code can be found on the product page.

 

Q: When I log in to Steam account, I get an error - There were many login attempts. Try later.

A: This is an internal error in the Steam client.

Solution 1. Wait for 30 Minutes

Solution 2. Switch to a Different Network

Solution 3. Use a VPN

Solution 4. Restart Your Modem

 

Q: The steam guard code does not work, what should I do?

A: You need to start over:

1. Enter your login and password to enter Steam account

2. Steam will ask for a code

3. Wait 15-20 seconds

If the problem persists, contact the administration or the seller, indicate the order number in the message and describe the problem.

 

Q: The username and password don't work, I can't log in to Steam account.

A: Try using the copy-paste functions CTR-C + CTR-V.

If the problem persists, contact the administration or the seller, indicate the order number in the message and describe the problem.

 

Q: I bought the game with Steam and EA accounts. The game won't start, the EA client just restarts and nothing happens.

A: The EA client has problems, this has been discussed on the Internet for a long time. You can try this solution https://help.ea.com/en/help/faq/clear-cache-to-fix-problems-with-your-games/ 

If this solution does not help, search the Internet for a solution.

 

Q: I bought the game with Steam and EA accounts. The game won't start, I get a message: "too many computers have accessed this account's".

A: It worked DRM protection of the game, usually the activation of the game on a PC can take from 24 to 72 hours. Try periodically launching the game, perhaps the activation will happen earlier.

 

Q: When I was playing someone connected to my game and prevented me from playing or deleted my saves.

A: According to the text and video instructions that can be found in the product description, you need to enable offline mode in the Steam client. In this case, the Steam client is not connected to the Internet and no one can interfere with your game, and your saves will be stored on your PC.

 

Q: I can't find the game in the game library.

A: You can find the game by searching the game library in the Steam client.

If the problem persists, contact the administration or the seller, indicate the order number in the message and describe the problem.

 

Q: How can I update the game, and can I change my account to another one?

A: In order to update the game or change your account to another one, you need to enable online mode in the Steam client, but before playing the game again, you must enable offline mode in the Steam client.

 

Q: I have a problem with the game, I cannot launch the game, or it gives an error.

A: The game is officially purchased on Steam, the fact that you bought access to another account does not change anything. The problem may be due to your PC or it's a Steam problem. We advise you to check the technical characteristics of the game or look for a solution to the problem on the Internet.