Cancellation & Refund Policy

Cancellation & Refund Policy

At Cryztal Zone, we strive to provide a smooth and trustworthy shopping experience for all our customers. Please read our cancellation, refund, and return policy carefully:

  • Refund Processing Timeframe:
    Once your return is received and inspected, we will process your refund within 2-4 business days.

  • Refund Credit Timeframe:
    After processing, the refund will reflect in your original payment method within 5-7 business days, depending on your bank or payment provider.

  • Exchange Delivery Timeframe

    • Once your exchange request is approved, we will dispatch the replacement product within 2-3 business days.

    • Delivery of the exchanged item usually takes 5-7 business days, based on your location.

Exchanged and Damaged products will be redelivered within 5 - 7 working days

 

Order Cancellation

1. Before Shipment

  • Orders can be cancelled within 24 hours of placing the order.

  • To cancel your order, email us at support@cryztalzone.shop with your order details.

2. After Shipment

  • Once the order has been shipped, cancellation is not possible.

  • You may initiate a return after receiving the product (refer to our Return Policy below).

Refund Policy

1. Eligibility for Refund

  • Refunds are applicable only for items that are damaged, defective, or incorrect.

  • Requests for refunds must be made within 7 days of delivery.

2. Refund Process

  • Email us at support@cryztalzone.shop with your order number and proof of issue (photos or videos).

  • Once approved, the refund will be processed and credited within 7-10 business days via the original payment method.

3. Non-Refundable Items

  • Items damaged due to misuse or not in original condition.

  • Sale or clearance items.

Return and Replacement Policy

1. Return Window

  • Returns are accepted within 7 days of delivery.

2. Conditions for Return

  • Items must be unused, undamaged, and in their original packaging.

  • Return shipping charges, if applicable, will be shared at the time of the return request.

For any questions or support, feel free to contact us at:
📧 support@cryztalzone.shop